AI Advisor - Synology Chatbot
Published:
Overview
AI Advisor is Synology’s customer-facing AI chatbot that provides intelligent product recommendations and support to users worldwide. Serving over 50,000 global users per month, the project was explicitly commended by the CEO to executive leadership for delivering exceptional accuracy and user experience.
Key Achievements
- Evaluation Pipeline: Built a comprehensive evaluation pipeline for response quality and achieved 50%+ improvement through iterative tuning
- Performance Optimization: Cut non-API latency by 30% through multiprocess, gRPC/REST connection control and caching strategies
- AI Agents: Developed NAS/NVR AI agents integrated with internal databases for real-time product recommendation
- Cross-functional Collaboration: Worked with Marketing, Design, and MIS teams to align technical deliverables with business objectives
Technical Highlights
- LLM-based conversational AI system
- Real-time product recommendation engine
- Integration with internal product databases
- Performance-optimized backend architecture
Role
Project Lead at Synology Inc. (May 2024 – Present)